·         To perform daily support of application systems to ensure system availability

·         To provide assistance and liaise with users and Internal Level 3 support teams and vendors on all matters pertaining to application systems

·         To perform Level 2 support by troubleshooting and tracking of reported issues of future mobile financial services business, including but not limited to; business applications, handset applications / customer channels and back-office systems, supporting the operations of the Wave Mobile Money System.

·         To perform documentation update for application systems

·         Work with the Head of Infrastructure to configure, deploy, manage and support a large fleet of systems for Wave Money.  The successful candidate will participate in the roll-out of new cutting edge infrastructure and services throughout 2017 and 2018 and will be in an excellent position to advance to the position of team lead as we expand this new IT team.

·         The successful candidate will have a can-do attitude and be ready to immerse themselves in new techniques and technologies.  As with all infrastructure roles a certain amount of night time / outside of business hours work will be needed and the right candidate will have demonstrated the willingness to participate in such non-business hours activities.

·         Willing to work in 24×7 support environment to attend and respond severity 1 incidents.

·         Self-performance

·         Client focus and orientation

·         Result-based improvement and management

·         Leadership and people management

·         Telenor partner: Telenor IT, Telenor App Team

·         Yoma partner: Yoma IT

·         Vendors: App, middleware, core mobile financial services platform

·         Self-improvement

·         Team work

·         Outstanding problem solving skill

·         Attention to detail

·         Self-driven

·         Interpersonal Skill

·         Organization Skill

·         Leadership

·         Communication –written and verbal

·         Development of junior and surrounding staff

·         Decision making (rapid and deep consideration)

·         Organization development

·         Experience in supporting various financial application system, middleware and mobile apps.

·         Able to understand application and solution architecture.

·         3+ years Linux experience ideally with Redhat (RHCSA, RHCE a plus)

·         3+ years scripting experience (any of Bash/Perl/Python)

·         Experience managing web servers (Apache etc)

·         Experience managing application containers (any of Tomcat, Glassfish, etc)

·         Exposure to system hardening and other Linux security technologies

·         Exposure to network firewall appliances (any of Cisco, Checkpoint, Juniper, Palo Alto)

·         Experience managing database (Oracle, MySQL and etc)

·         Experience managing systems in a cloud environment (eg AWS)

·         Any experience or qualifications with networking and load balancer such as F5 (such as Cisco CCNA a plus)

·         Ability to adhere to and assist to document and standardize processes around support procedures with Strong aptitude for process definition and implementing process improvement

·         A product management role, defining and implementing Wave Account products and services  roadmap following a Human Centered Design approach

·         A “Customer Journey” role, using analytics and insights to improve existing features and customer journeys, implement new ones and define tactical campaigns to drive customer acquisition and activity

·         Project manages Product Roadmap delivery cycles

·         Leads Wave Account-related service design activities for Wave Money users

·         Acts as a single point of contact for product and services resources; is fully involved in development sprints with the role of “Wave Account owner” and guides implementation and design choices

·         Ensures quality of deliveries by leading UAT and FUT phases

·         Responsible for current and new service channels (store, web, POS, partner portal/devices)

·         In charge of product enhancements, upgrades and go-live coordination on all channels

·         Is in charge of Wave Account analytics strategy (choosing tools, defining and owning KPIs, implementing analytics) and reporting

·         Works closely with Marketing team to propose campaign ideas, align on roadmaps and provide feedback on campaign effectiveness

·         Experiments campaigns and new features with A/B testing, makes recommendation to the business

·         Also has some support responsibility in owning the Business Solution Roadmap

Wave Money’s Mission is, “Creating a Fairer Future for Myanmar.”

The Chief Technology Officer at Wave Money is responsible for ensuring the delivery of all technology initiatives using Agile development practices, aligned with the objectives of our business / product areas; Ongoing management of Wave systems including a mobile money platform, middleware, customer / agent applications, service channels, call center, ERP (GL), databases and infrastructure environment.

As part of the Transformation program, many of these systems are being upgraded / replaced, whilst being exited from the incumbent vendor, and migrating to new vendor(s). Wave has existing Program Managers working on this large complex work, which the CTO would have to oversee to successful delivery.

Wave will also in-house some of the basic support and development functions.

We are searching for an individual with demonstrated leadership and success in complex, secure, high-volume and highly available payment processing environments. The CTO will be responsible for not only the teams that develop and implement innovative technology in our industry, but also for the ongoing performance of those systems to support the strategic initiatives of the business.

Security is a priority to our industry. Our systems exchange consumer and financial information with various parties. That information must be protected from unauthorized access. The CTO is responsible to implement and maintain extremely resilient security infrastructures.

In addition, this role holds responsibility for managing the Operations of Wave (after subsequent handover). Wave has an incumbent Head of Technology and Operations that is leaving Myanmar in 2018. There would be a significant handover period.

·         Full exit of services from the incumbent vendor, and migrated to new vendors.

·         Deliver new target state architecture on-time and on-budget.

·         Positive engagement with technology and non-technology stakeholders which drives outcomes.

·         Setup of the new operating structure to manage technology in-house.

·         Build-up of a strong local team to manage low level, whilst having support from vendors for the more complex tassks.

·         Exhibit strong leadership capability and staff development and engagement to improve the overall performance of the Technology practice and future-proof its success.

·         Business / Product development in place on time and in-line with customer journey requirements to generate revenue for the business in-line with Finance forecasts.

·         Setup of Agile development practice with both in-house, and vendor delivery.

Operations (~6 FTE):

·         Efficient and effective onboarding practices

·         Well documented, followed, and tracked (SLA) Operations process to support Wave Money

·         Support for merchants, billers, and payment partners. Strong support for Corporate customers.

·         Accurate and repeated financial Settlement and reconciliation processes

·         Efficient and satisfactory handling of complaints, reversals / corrections within SLAs

·         Build-up and Management of the hybrid in-house/vendor Software development capability (Agile); and IT Operations with ticketing, SLAs, team development

·         Oversight of the Transformation Program and product changes on the existing system

·         Definition of all IT / information security standards, policies, procedures and metrics, including API management (open and closed APIs)

·         P&L responsibility

·         Own decisions related to technical architecture, and documentation and continual definition of systems’ design, features, and functions

·         Management of business / customer-facing data

·         Manage the design and implementation plan for new Wave Architecture, with Telenor, and vendor resources.

·         Participate as a member of the management team in IT governance processes and PMO governance.

·         Report to the CEO, Board of Directors and wider organisation on status updates, and decisions

·         Deliver MFS platform requirements and associated eco-system to meet current and future business requirements, including prioritisation of requirements from multiple departments.

·         Set priorisations and timelines with PMO office in Wave, with vendors and Telenor to ensure timely delivery.

·         Ensure functional, system and architectural integrity of Financial Services technology platforms.

·         Ensure effective and efficient vendor management.

·         Ensure the information security of the systems is according to requirements and Regulation.

·         Ensure maintenance of Data Standards and Data Governance across systems in compliance with Policy and Regulation.

·         Work in both Agile and Waterfall methodology where it makes sense.

Operations (~6 FTE):

·         Manage all agent/merchant/partner onboarding / ‘middle office’, upgrades.

·         Merchant payment, bill payment and salary disbursements

·         Financial Settlement and reconciliation

·         Complaints, reversals / corrections

Financial:

·         Delivery of capability which supports the Revenue objectives of Wave Money

·         Expense minimization whilst hitting all key objectives

·         Programs (especially Transformation) / Operations delivered on time / within SLA and under budget

Organisational:

·         Minimal outages to Wave customer and agent network.

·         Delivery of Transformation – creating a modern IT platform capable of rapid prototyping test capability, and API management capability

·         Efficient Operations processes with effective SLA management

Individual:

·         Result-based improvement and management of IT

·         Leadership, people management, and staff development

Wave: Leadership team / Wave Money Board of Directors

Telenor partner: Telenor IT, Telenor Strategy

Yoma partner: IT

External: Regulators, Startups, payments companies

Vendors: App, website, middleware, database, infrastructure, core mobile financial services platform

·         Senior IT management

·         Back-Office Operations management

·         Program Delivery

·         Leadership

·         Partnership

·         Communication –written and verbal

·         Governance

·         Management (small team)

·         Development of junior and surrounding staff

·         Decision making (rapid and deep consideration)

·         Vision setting / strategic thinking

·         Architectural consideration

·         Organization development

·         Continuous development / continuous integration

·         Agile development practice

·         Deep technical background skill – knowledge of full stack API management for financial services

·         Hands on experience with Mobile / Financial Services, Telecom BSS&VAS platform, OR Banking IT services.

·         Deep technical and architectural knowledge of financial services systems (full stack – Java based preferred)

·         Agile and Waterfall development methodologies

·         App development experience (management of, not development)

·         Experience with product management for mobile / financial services

·         Experience within mobile communication and technology

·         Competent in Outlook, Word, Excel, and PowerPoint

·         Basic understanding of industry best practices eTOM, ITIL and quality management frameworks

Language requirements:

·         English (fluent written and spoken) and Burmese (a bonus)